Promising faces for a future United Airlines!
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Outside our gate at Denver International Airport 
Zylee Anderson, Sage Sudtelgte, Abigail Strickland and ME! | 
 
 
About three weeks ago I got an email from a girl who is a senior at Roosevelt High School here in Johnstown.  She said her speech class was doing a lengthy project during which each student was  to pick a career that they were interested in and then find someone working in that career field who would be willing to take the student to her workplace and let her follow her around for a period of time one day to see just exactly what some of the responsibilities were.  It was also expected that the person chosen would out the everyday details that had to be addressed in executing a particular job.
Armed with the results of that flurry of emails back and forth, I went to work the next day determined to find out just WHAT might happen--if it could happen at all.
And that would include
…  the flight attendant lounge which was reduced in size by half when the City of Denver took back the offices that were "down the hall and around the corner" from the original domicile.  Back then it was a spacious area with couches and recliners where one could look out through walls of glass windows to the tarmac and beyond.  Almost a bird's eye view of airport operations.  Now it is a dreary place full of shrouded windows and people engaged with their smart phones, tablets, and laptop computers. Artificial light from the screens.  Almost no fresh air. 
…  a small kitchen with tables and chairs, fridge, microwave, and sink.
… an appearance room stocked with hairspray, hair electronics like blow dryers and curling irons, fingernail polish, a continuous vanity height bench with stools attached to two of the walls, and a steamer...don't forget the needles and thread for quick repair jobs on buttons, hems, etc.  Oh, and plenty of full-length mirrors 
…  rest rooms, also with built in vanities and stools
…. the domicile proper 
- This is where the computers  are from which we can access the Crew Communication System to find out details for all aspects of life as a United Flight Attendant.  
 
- There is also a CBT room with a bank of computers and flat screens where flight attendants can work on any Computer Based Training they have to complete for yearly requalification or for any other teaching modules which update our handbooks to the most current version. 
 
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A small alcove has multiple file drawers where all flight attendants have a "mailbox" in case there are flyers or other info from United, or another  individual would like to leave a message or some kind of a surprise goodie.   
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Supervisor offices line the outside window wall in the open area.   
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Across from that is the "Concierge Desk" manned by flight attendants who are on special assignment to work doing Company Business rather than fly.  
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A small purser station is tucked into the wall near the coffee urns and huge water dispensers filled with slices of lemon, lime, or orange.  (THAT is a new addition in the past six months.  Kind of nice.) 
…. the Mainliner Store   That's across the hall from the FLIGHT ATTENDANT area on the PILOT side of INFLIGHT where all things United like lanyards, keychains, T-shirts, suitcases, etc.  are sold.  Teri said they could go there, too, and buy a little memento if they wanted. 
After a week of emails, I was finally going to meet Sage, Abigail, and Zylee.  I had them come over to the house to get acquainted.  They asked me questions about being a flight attendant, and I gave them a short version of my own entry into the airline industry.  We also talked about the physical aspects of the job--not everything is glamorous.  And some of the days are loooooong!
I suggested there might be a possibility the girls could go on a trip with me.  They were very enthusiastic about that!  Louis and I explained the procedure and emphasized, however, that NOTHING was written in stone.  Numbers of empty seats could change between then and the next week, even as late as the night before and the morning of.  But they were still willing to take that chance.  Louis had them give him their driver's license numbers and their full names. In addition he gave them a little tutorial about the role of the United app once their names were added to the standby list, then promised he would add the girls to my companion pass list and check seat availability for the four round trip assignments I had during September.
The first couple of weeks after schools begin across the country, airline workers notice there are a FEW less passengers than in the mad dash of people during the summer months who are going on vacations, cruises, attending weddings, family reunions, and just getting away for the weekend to the beach, to the mountains, to the cities for concerts, plays, and other entertainment venues. Whew!  Anywhere but home!
Of my assignments to go to Phoenix, Albuquerque, Minneapolis, and Jackson Hole Louis found that Albuquerque would be the best bet.  Lots of open seats going--and coming home, a VERY important part of the trip!  Though we knew that number would shrink over the next few days, it seemed to be the safest course to take. 
The girls came over to the house again the afternoon before the Albuquerque flight so we could go over the details of their visit. Louis also gave them their standby boarding pass to get them through security.  Zylee, Sage, and Abigail were to get themselves to DIA somehow (They told me their parents were okay about their going to the airport on their own.)  They did ask about parking rates.  Once again Louis was the one who told them how much money and how much time to allow for them to go through security so they could meet me at 1 pm on the B Concourse by the departure board near John Elway's restaurant.
On the morning of 9/11 I was on the road by 5 a.m.  The round trip to Phoenix was going to be first with an ETA back in Denver about 12:45 p.m.  Just enough slack for me to get my passengers deplaned and arrive at the rondevu point on time.  I was excited--and a little apprehensive about this whole deal.  What if something happened and all the seats were sold out.  What if?  What if?  What if? 
RELAX!  Just roll with it.....
But when the time came for me to go upstairs from the concourse to the domicile and let Vicki know our "guests" were ready to tour my United "home away from the hubbub of all the travelers", Vicki looked at me and said, "That was supposed to be yesterday.  I had it on my calendar and you didn't come.  Though I did see that your double turn was today.  And, just exactly, what is it you want me to do with the girls?  You know they can't go into the offices, etc."  I was taken aback.
It sounded to me like Terri hadn't briefed her as to what was supposed to happen.  Or the fact that since the girls were going on my turn to Albuquerque with me, there was no need to come a day before and do the tour then.  All on the same day!  Wednesday!  So the Tuesday part was superfluous. 
Truly, I didn't know how to answer that barrage of questions, so we got into the elevator to go down and escort the girls through the security doors using Vicki's badge. 
When we got upstairs again, Vicki took them into the hallway and pointed to the Flight Attendant Lounge, briefly telling them that if a flight attendant has some time between trips and chooses not to sit by the gate, she can come upstairs and be more comfortable.  There is even a sleeping room that is completely separate from the TV and any conversation that might be going on.
As she went to move on down the hall I said, "Is it possible to open the door and just let them SEE what it looks like?"  Vicki opened the door a crack, no more than about a foot, and quickly shut the door!  There was no time to see anything but a blur of blue uniforms. I thought maybe they would be able to step inside and get a better look.  NOT!
"And here on the right are comfortable lavs for men and women.  The kitchen with a refrigerator in which a flight attendant coming in during the morning and having a day sit might want to put some lunch or something.  But NOT overnight!    (I didn't know that....it was news to me!) 
Next is the appearance room..... a lot of flight attendants use this to spruce up their uniforms or hair or nails on a sit."  (I rarely see THAT happening.  Someone is usually on the phone or one of the commuters who had to sleep there is getting ready for the day.  WOW! I'm learning a lot myself!)
When we got to the glass entry for the domicile proper, Vicki ushered the four of us in over the threshold and stopped just about five feet inside the door.  With a sweep of her hand, she took in the computers, the CBT room, the mailboxes, the offices, the Concierge Desk, and the purser station.   She just pointed as she named each one, though some of those places were actually out of sight. 
And the tour was over!     I was astounded!  That was LAME, LAME, LAME!  I was embarrassed!
The three of them seemed delighted at their experience.  And truthfully they were thinking they got a good deal out of it after all since they went on the plane for an actual flight.  Probably MORE exciting than some of the job shadowing experiences of some of their class mates.   Their project, report, and speech are due October 7th.  I told them to be sure and let me know how their efforts were received.  They promised they would.
I just hope that "shadow" doesn't turn out to be a dark cloud.....